Help & Customer Support

We’re here to help and make your shopping experience easy and enjoyable.

Before reaching out, please review the information below—many common questions are answered here.

Orders

Once an order is placed, it cannot be changed or canceled. Please review your items carefully before completing checkout.

Shipping

Orders are processed within 1–3 business days (excluding weekends and holidays).
Shipping times may vary based on location and carrier.

Tracking information will be provided once your order ships.

Returns & Refunds

All sales are final.
Please review our Return & Refund Policy for full details, including store credit exceptions.

Product Condition

We sell a mix of New With Tags and pre-loved items.

Pre-loved items may show minor signs of wear, which will be noted when applicable
Skincare, personal care products, and accessories are final sale for hygiene reasons

Sizing & Fit

Sizing may vary by brand and style. Please refer to product descriptions and photos before purchasing. We do not accept returns for fit or personal preference.

Need Help With an Order?

If you received the wrong item or believe an item is significantly not as described, please contact us within 48 hours of delivery with clear photos.

📧 Email: Metimewearncare@yahoo.com
📩 Or message us directly through the website